Faq

How long does processing and shipping take?

All orders are processed within 1-3 business days. Shipping times vary depending on your location and the selected shipping method. You will receive a shipping confirmation email with a tracking number once your order is on its way.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated at checkout based on your delivery address and the selected service. Please note that any applicable customs duties or import taxes are the responsibility of the recipient.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to make a change or cancel, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn condition, with all tags attached. Return shipping is the customer's responsibility. Please initiate your return through our returns portal, which can be accessed via the link in your shipping confirmation email or by contacting [email protected].

How do I exchange an item for a different size or color?

For exchanges, we recommend placing a new order for the desired item and returning the original one following our standard return process. This ensures you secure the correct size or color before it sells out. Refunds for returns are typically processed within 5-10 business days after we receive the item.

What if my item is damaged or defective?

We apologize for any inconvenience. If you receive a damaged or defective item, please contact our support team at [email protected] within 7 days of delivery. Include your order number and photos of the issue, and we will promptly arrange a replacement or refund.

How do I find the right size for Dresses, Skirts, or Jackets?

Each product page includes a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

What materials are your garments made from?

We use a variety of high-quality materials, including cotton, linen, wool, polyester, and blends. The specific fabric composition is listed in the "Product Details" section on each item's page.

How should I care for my MellowFem clothing?

Care instructions are provided on the garment's label and in the product description. We recommend following these instructions to maintain the quality and longevity of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Absolutely. Our website uses SSL encryption and secure, PCI-compliant payment processors. We do not store your full credit card details on our servers.

How can I get help with an issue not covered here?

Our dedicated customer support team is here to assist you. For any questions, please email us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.